Paradoxo Humano
Lisboa
Tempo Inteiro
OUR CLIENT
Our client is a thriving and vibrant managed technology services provider with head office based in London, United Kingdom. The company offer comprehensive support and infrastructure solutions to a diverse client base. They promote a culture where dedication and hard work is rewarded, where diligence, trust, loyalty and commitment remain central to our ethos, and where self-discipline and the pursuit of excellence sets us apart from our competition. The company partner with Microsoft, VMware, CISCO, HP, Dell, Mimecast, Watchful, Lenovo, EMC & Aerohive.
RESPONSABILITIES
- 1st to 2nd line technical support, dealing with incoming incidents and requests in a professional, courteous manner
- Conducting full and thorough diagnostics to ensure high first-line resolution adhering to agreed SLAs
- Escalating to other internal teams or vendors as appropriate
- Conducting proactive maintenance, back up checks etc.
- Attending to system monitoring alerts (NOC)
- Working on a 24/7 rotation
REQUIREMENTS
- Fluent or native efficiency in English language spoken and written
- Superior Customer Service Skills, 2-3 years? experience
- IT Service Desk Environment, 2-3 years? experience
- Microsoft Desktop XP/Windows 7, 8, Apple OS X 2-3, Office 365, 2-3 years? experience
- Administering Microsoft Windows Server 2003/2008/2012, 2-3 years? experience
- Administering Microsoft Exchange 2003/2007/2010/2013, 2-3 years? experience
- Networking Experience (routers, switches & firewalls), 2-3 years? experience
- Network Administration & Data Backup Technologies, 2-3 years? experience
- General Networking Support & DNS, 2-3 years? experience
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